Cash Refund Support for CloudPOS
Merchants can now process Cash Refunds from their iPOSpays portal in the CloudPOS → Pay Now screen. This enhancement ensures cash transactions follow the same consistent flow as other payment methods while supporting downloadable reports and batch handling.
Feature Compatibility
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Minimum Required POS Build: Not Applicable
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Supported Platforms: CloudPOS → Pay Now
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Supported Payment Processor: Not Applicable
What’s New
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Cash transactions can now be refunded on the CloudPOS → Pay Now screen and from the Transactions module
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Void is not allowed for cash transactions — only a fund is shown.
Prerequisites
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User must have the REFUND permission enabled.
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Cash refunds do not support voiding at any point.
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Screens have been updated to display Refund or Cash Refund only, based on transaction type.
How to Make a Standalone Cash Refund
You can perform standalone cash refunds on the CloudPOS → Pay Now screen.
To do this:
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Log in to the iPOSpays portal using merchant credentials.
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Click on CloudPOS → Payments.
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Select the desired TPN from the drop-down menu.
- Configure the transaction:
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Action: Quick Pay
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Payment Type: Pay now
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Transaction Type: Refund
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Payment Options: Cash
- Enter the cash amount of the product/service in the Amount field.
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Enter phone number and email in their respective fields.
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Enter the amount given by the customer in the ‘Cash In’ field. The change is calculated automatically and displayed in the ‘Change’ field.
- Click Process to complete the transaction.
- The transaction appears in the Transactions module → Filter icon → Alternative Payments.
- Transaction signatures will indicate CASH.
How to Refund an Existing Cash Transaction
- Transactions module → Filter icon → Alternative Payments.
- Enter the specific CloudPOS TPN used to perform the cash transaction.
- Select the transaction → Refund.
- A prompt will appear asking you to confirm the refund.
- Once the refund is successfully completed, the transaction label will change from CASH to REFUND.
