Refunds Not Allowed for 48 Hours

With this update, CloudPOS users (Merchant Admin, Operator, Multi-Store Manager, Store Manager) will be temporarily restricted from issuing manual refunds within the first 48 hours after user creation. If a recently created user tries to make a refund within the first 48 hours, a warning will be displayed on the portal and an email notification will be sent to the Merchant Admin’s email address.

Note:

This feature is available but disabled by default. ISOs can request to enable this feature by emailing their Dejavoo Relationship Manager. Please include the Merchant’s DBA and Merchant Admin username for which the feature should be enabled. Once the request is received, please allow us 24 hrs to complete the changes necessary for the feature to take effect.

A warning is displayed on the screen

An email notification is sent to the primary merchant’s registered email address