Multi Refund

With the new Multi Refund feature, iPOSpays users can issue up to three refunds for a sale transaction as long as the total amount of all refunds does not exceed the original sale total amount. This feature can only be accessed from the iPOSpays portal and is available for all iPOSpays users. Previously, the system only allowed one refund per transaction.

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How it Works:

Let’s say you made a sale for $15. With Multi Refund, you can split the sale into three refunds:

  • $5
  • $5
  • $5

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Important Note: If you choose to void one of the $5 refunds, the amount will be automatically added back to the original sale amount. This will leave the remaining balance at $10.

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You can enable this feature for your merchants during or after the onboarding process.

How to Enable (For new merchants)

  • To enable this feature during the onboarding process, click on the “Modules and privileges” drop-down menu > Go to Transaction > Scroll down and click to enable “Multi Refund.”

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How to Enable (For existing merchants)

  • Go to the “Merchants” tab.

  • Search and select the merchant using the search box for which you wish to enable this feature.

  • Click on the merchant DBA and select “Edit Merchant.”

  • Click on the “Modules and privileges” drop-down menu -> Go to Transaction -> Scroll down and click to enable “Multi Refund.”